Troubleshooting

SECockpit Keyword Search returning "No Results"?
If a keyword search in SECockpit returns no results, this can have several causes. First, make sure that you don't have any filters set up that could b...
Wed, 30 Jul, 2014 at 5:54 PM
I recently signed up for SECockpit. I've been using it several times a day and the functions seem to keep dropping out and not working. For example, I click on "new keyword search" and it says loading and then nothing happens.
This is most likely a browser related issue. Does the problem persist in a different browser? The latest version of the major browsers like; Mozilla Firefox...
Wed, 30 Jul, 2014 at 5:54 PM
Other tools/services are showing a different number of backlinks than SECockpit.
If you check the number of backlinks shown to a top ranking page in SECockpit in a different keyword tool (e.g. Market Samurai), you'll inevitably see ...
Wed, 30 Jul, 2014 at 5:55 PM
The grid shows that a domain is available, but when I try to register it, I find that it is not available.
SECockpit shows if a domain is available for the keywords. com = keywordphrase.com (written together) is available  c-o-m = keyword-phrase.com...
Wed, 30 Jul, 2014 at 5:56 PM
Why are SECockpit’s rankings for a search I did different from Google's?
If you want to check rankings on Google, it is important that you are not logged in to Google. Google personalizes your search results which means that you ...
Wed, 30 Jul, 2014 at 5:57 PM
I noticed a discrepancy between SECockpit and Google keyword planner, but I understand that SECockpit gets its data from the Google Keyword Planner, so why the discrepancy?
SECockpit caches the data for thirty days, which explains the difference.
Wed, 30 Jul, 2014 at 5:58 PM
I'm trying to do keyword research in Traditional Chinese but I am having trouble getting results from SECockpit.
We support all languages supported by Google that use the UTF-8 encoding. That includes Russian, Arabic, Japanese. Chinese requires UTF-16, because they ha...
Wed, 30 Jul, 2014 at 5:58 PM
How long should the average new keyword search take? I've added 2 new ones and they've taken unusually long to load. I recall this tool was lightening fast before - any ideas?
If you start multiple keyword searches at once, the lists may not refresh properly if you don't give them enough time. The lists refresh once every 10 ...
Wed, 30 Jul, 2014 at 5:59 PM
Why is the keyword I entered changed in SECockpit? The accent over one of the characters is missing.
The only thing that may interfere is when you type in a new keyword, you automatically see Google Suggestions appear. It may be that under some circumstance...
Wed, 30 Jul, 2014 at 6:00 PM
I can't see any of my keywords / projects / tasks!
Could it be that the left side bar is closed, where the "Keywords", "Projects" and "Tasks" modules are placed? There's a ...
Tue, 7 Oct, 2014 at 5:58 PM